Priority Support Subscriptions
Enhance Your Products with Platinum, Gold
and Silver Support Subscriptions
Complement your purchase of SoftArtisans products with our annual priority support subscriptions which include product maintenance.
Through our priority web-based, email, or phone support, you will save development time by getting questions answered quickly by our knowledgeable technical services engineers. Rest assured that your mission-critical web applications, which use SoftArtisans products, will be protected by fast, quality support and services.
Latest Software Version Numbers
SoftArtisans Upgrade Policy
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Choose the Services that
Meet your Needs
Platinum Support requests receive a guaranteed response within 2 hours, 24-hours-a-day, 7 days a week, with continuous effort to resolve business critical issues. Platinum Support also includes many additional services. E-mail firstname.lastname@example.org for Platinum Support pricing information.
Gold Support requests receive a guaranteed response within 2 business hours*, Monday through Friday, with continuous effort to resolve business critical issues. Gold Support also includes additional services. Gold Support is priced at 20% of product list price (minimum Gold Support purchase is $1500).
Silver Support requests receive a guaranteed response by the same time next business day*, Monday through Friday. Silver Support is limited to five priority incidents per year. Silver Support is priced at 15% of product list price (minimum Silver Support purchase is $1000).
Each of our plans include free major product upgrades for one year, as well as on-line support resources such as discussions lists and an extensive knowledge base. SoftArtisans Upgrade Policy
Comparison of Priority Support Options
To inquire about our Platinum, Gold and Silver support subscriptions, please contact SoftArtisans.
* SoftArtisans Technical Services business hours are Monday through Friday, 9:00am-5:00pm EST.