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Priority Support Subscriptions

Enhance Your Products with Platinum, Gold
and Silver Support Subscriptions

Complement your purchase of SoftArtisans products with our annual priority support subscriptions which include product maintenance.

Through our priority web-based, email, or phone support, you will save development time by getting questions answered quickly by our knowledgeable technical services engineers. Rest assured that your mission-critical web applications, which use SoftArtisans products, will be protected by fast, quality support and services.

Latest Software Version Numbers

SoftArtisans Upgrade Policy

"Every time I ask for assistance your support team is very quick to respond with correct answers. If I need to purchase any more products, my first place to look will be SoftArtisans, not just because of a good product, but also because of excellent customer service."

Jason Mardian
Strickland Insurance Group

Choose the Services that
Meet your Needs

Platinum Support requests receive a guaranteed response within 2 hours, 24-hours-a-day, 7 days a week, with continuous effort to resolve business critical issues. Platinum Support also includes many additional services. E-mail contact@softartisans.com for Platinum Support pricing information.

Gold Support requests receive a guaranteed response within 2 business hours*, Monday through Friday, with continuous effort to resolve business critical issues. Gold Support also includes additional services. Gold Support is priced at 20% of product list price (minimum Gold Support purchase is $1500).

Silver Support requests receive a guaranteed response by the same time next business day*, Monday through Friday. Silver Support is limited to five priority incidents per year. Silver Support is priced at 15% of product list price (minimum Silver Support purchase is $1000).

Each of our plans include free major product upgrades for one year, as well as on-line support resources such as discussions lists and an extensive knowledge base. SoftArtisans Upgrade Policy

"I am very impressed with the quality of service given to me by your support team. It is a refreshing change in this world where support can take a back seat and result in less than stellar performance to the customer."

Ernesto Larios
Riskclick

Comparison of Priority Support Options

Service	Silver	Gold	Platinum

Major Upgrades
Knowledge Base
Peer - Supported Discussion List
Guaranteed Response Time	Next Business Day	2 - Hour	2 - Hour 24 X 7
Unlimited Number of Incidents
Dedicated Priority Phone Line & Email Address
Senior Engineer
24 X 7 Coverage
Up To 6 Customer Contacts
Support Account Management
Direct Escalation Path
Site Visits in Critical Condition
Invitation to Participate in Product Planning