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Gold Support Subscription

Gold Support Subscription Package

All SoftArtisans support subscription packages include product upgrades, access to support engineers via email, phone and the Web as well as access to online self-help resources, including an extensive knowledge base and peer-supported discussion lists.

Gold Support Benefits:

  • Free major and minor product upgrades
  • Two-business hour* guaranteed response, with continuous effort to resolve business-critical issues
  • Unlimited number of incidents
  • Up to three named contacts
  • Senior Engineers
  • Up to three pre-arranged extended hours incidents per year (7am to 7pm)

Gold Support is priced at 20% of product list price with a minimum purchase of $1500. To inquire about SoftArtisans Gold Support subscription package, please contact SoftArtisans.

Contact SoftArtisans


Email: contact@softartisans.com

Toll Free: 1(877)SOFTART (or 763-8278), option 1

International: +1(617)607-8800, option 1


Support Subscriptions Comparison Chart

* SoftArtisans Technical Services business hours are Monday through Friday, 9:00am-5:00pm EST.