ERROR: "This Operation is Timed Out. Please Check your Internet Connection and the TimeOut property

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Support Knowledge Base, Article 217

Product

XFile

Version

1.x and higher

Title

ERROR: "This Operation is Timed Out. Please Check your Internet Connection and the TimeOut property

Problem

When using XFile to transfer files between client and server, if the file is large and/or the connection slow, a timeout error may be received. Please make careful note of the source of the error. If the XFRequest object is generating the timeout error (you should see "Error: Source = SoftArtisans.XFRequest.1"), this means that XFile has timed out on the client machine. Some customers are confused because they have increased the server's timeout settings (script timeout and/or session timeout) and yet they continue to get this error message. If XFile has timed out, the connection will be terminated regardless of the server settings. XFile has a default timeout setting of 90 seconds.

Solution

If you anticipate large file transfers and/or transfers over a slow connection, you should increase the timeout settings for the server AND for XFile on the client

For instructions on increasing server timeout settings, see the following pages from the documentation for FileUp (our component which process the file transfers on the server):
http://support.softartisans.com/docs/fileup/install_tailor_scripttimeout.htm http://support.softartisans.com/docs/fileup/install_tailor_sessiontimeout.htm.
In order to increase XFile's timeout setting on the client, do the following:

In your client-side script, set the timeout property of the XFRequest object to a desired number of seconds, before calling XFile's start method:

Assuming you gave the XFRequest object the id "XFile", either in the object tag or in script, you would use the following syntax:
```
XFile.Timeout = 200
```

Suggestion:

To determine the necessary value of Timeout, you can use the following formula: