Home     Products      Support      Corporate     Sign In 
Support Knowledge Base, Article 217
Product
XFile
Version
1.x and higher
Title
ERROR: "This Operation is Timed Out. Please Check your Internet Connection and the TimeOut property
Problem
 
When using XFile to transfer files between client and server, if the file is large and/or the connection slow, a timeout error may be received.   Please make careful note of the source of the error.  If the XFRequest object is generating the timeout error (you should see "Error: Source = SoftArtisans.XFRequest.1"), this means that XFile has timed out on the client machine.  Some customers are confused because they have increased the server's timeout settings (script timeout and/or session timeout) and yet they continue to get this error message.  If XFile has timed out, the connection will be terminated regardless of the server settings.  XFile has a default timeout setting of 90 seconds.
Solution
 
If you anticipate large file transfers and/or transfers over a slow connection, you should increase the timeout settings for the server AND for XFile on the client

Suggestion: 

To determine the necessary value of Timeout, you can use the following formula:

FileSize/ModemSpeed = MinimumUploadTime

For example, to determine the minimum upoad time for a 1 MB (megabyte) file through a 56Kbps (Kilobits per second) modem, use,

1 MB / (56 Kilobits/8)

Note: Divide 56 Kilobits by 8 to convert bits to bytes (1 byte = 8 bits).

 

Created : 6/17/2003 12:26:36 PM (last modified : 6/17/2003 12:26:27 PM)
Rate this article!
 
Comments