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Support Knowledge Base, Article 1382
Product
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Title
Troubleshooting permissions errors with Process Monitor
Problem
You receive some type of permissions error when running your application. The solution described below is how to troubleshoot the source of a permissions error. The actual permissions needed to resolve permissions issues will vary depending on the desired system configuration.

The specifically error being used for this example is:

Server object error 'ASP 0177 : 800401f3'
Server.CreateObject Failed
/SAFileUpSamples/uploadsamples/Simple/asp/formresp.asp, line 27
800401f3

However these concepts can be applied to most permission issues.

Solution

This tutorial is geared towards System Administrators. In this tutorial I will be troubleshooting a permissions error using Process Monitor (ProcMon). Process Monitor is an advanced monitoring tool for Windows that shows real-time file system, registry and process/thread activity. The latest version of Process Monitor is available for download at http://technet.microsoft.com/en-us/sysinternals/bb896645

Step 1

Once Process Monitor is running make sure that Capture Events is checked.


Step 2

Recreate the error message. In my case it was attempting to upload a file using my FileUp application.

Step 3

After the event has been recreated while Process Monitor is running you can Uncheck capture event and review the log.

Step 4

When reviewing the log you will likely have thousands of entries. By clicking on the find icon which appears as binoculars or pressing the shortcut key Ctrl+F you can search for a keyword. In my case I am searching for Access Denied

My results appeared as below. I can see that the IIS worker process cannot access the HKCR\SoftArtisans.FileUp registry key.


From this example I can see that the w3wp.exe process does not have the correct permissions on the HKCR\SoftArtisans.FileUp registry key. By setting the correct permissions in the registry I was able to resolve the issue.

Created : 5/3/2011 1:34:28 PM (last modified : 5/3/2011 1:34:28 PM)
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