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Support Knowledge Base, Article 1223
Product
FileUp
Version
5.0.14 and later
Title
Error "Exception caught when processing request" occurs when uploading file(s)
Problem
When uploading one or more files with FileUpSE in ASP, the following error may occur: "Exception caught when processing request."
Solution

This issue is most commonly caused by a problem with FileUp when installed in COM+ in some configurations.

The FileUpSE installer presents the user with an option of installing FileUp in COM+. If you do not have a need for using FileUp in COM+ and have installed it there, removing it from COM+ and registering it as a standard COM component should eliminate this error.

How do I know if I need FileUp in COM+?

Most of our customers do not put FileUp in COM+. FileUp is most commonly used in COM+ when it is desired to perform transactional uploads or when it is desired to isolate FileUp from other applications. If you determine that you do not require FileUp in COM+, proceed with the following instructions.

Removing FileUp from COM+

To remove FileUp from COM+ and register it as a COM component:

1. Stop IIS

At a command prompt, run iisreset /stop.

2. Remove FileUp from COM+

This can be done automatically or manually:

  • Automatic removal:
    1. In Windows Explorer, go to the FileUp program folder
      ("C:\Program Files\SoftArtisans\FileUp")
    2. Double-click on the file "SAFileUpTXUnInstall.vbs".
  • Manual Removal:
    1. Open the "Component Services" located via the Control Panel/Administrative Tools.
    2. Navigate to the FileUp Package: Component Services > Computers > My Computer > COM+ Applications > FileUp
    3. Right-click FileUp. Select Delete.

3. Register safileup.dll

  1. At the command prompt, navigate to the directory containing the dll. If it is in the default location, you would run: cd \Program Files\Softartisans\FileUp
  2. Then, run regsvr32 safileup.dll to register the FileUp dll.

4. Restart the webserver

At a command prompt, run iisreset /start.

5. Test FileUp to ensure it has been properly configured

We recommend running our Simple Upload Sample: http://<servername>/SAFileUpSamples/UploadSamples/Simple/form.asp (on your server)

Created : 10/12/2007 2:51:16 PM (last modified : 4/24/2012 3:36:26 PM)
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