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Technical Services Contact Information

To get your support request handled quickly at the appropriate priority level, use our Support Incident Submission form.

Latest Software Version Numbers

SoftArtisans Upgrade Policy


To Contact Use This E-mail Alias
Support Use the designated email address in your support contract or visit our Forums, Knowledge Base or Online Documentation for answers to your technical questions.
Consulting contact@softartisans.com
General Info, Other contact@softartisans.com

We will be able to solve your problem more rapidly and precisely if you submit the following information with your problem report:

  • The name of the product.
  • Your order number, if you have one.
  • The exact version of our DLL (e.g. SAFILEUP.DLL).
  • Is it a full or evaluation version?
  • The exact version of ASP.DLL
  • The exact version of the operating system and browser on the client machine(s).
  • The exact version of the operating system and IIS which are running on the Server, including any service packs.
  • The exact error message which is received.
  • A description of the exact nature of the problem, including when in the process the problem occurs.
  • Are you able to reproduce the issue with our samples? If so, which ones?
  • If the problem occurs with your own code, please attach (not copy/paste) the ASP scripts that you are using, including both the form and the processing scripts, if they are in separate files.

To determine the version of the above DLLs:

  • Open Windows Explorer
  • Navigate to the location of these files. For example:
    • c:\winnt\system32\inetsrv
    • c:\winnt\system32\inetsrv\asp
    • c:\winnt\system32\inetsrv\asp\cmpnts
  • Right-click on the DLL (e.g. ASP.DLL, SAFILEUP.DLL, etc.) and select Properties
  • Choose the Version tab.
  • The version consists of four numbers separated by commas, i.e. "a,b,c,d"

To determine the version of your browser, in both Netscape Navigator and Microsoft Internet Explorer, choose the "Help" menu and then "About". In the case of IE, the exact build (e.g. 4.70.1300) is useful.

SoftArtisans, Inc.
3 Brook Street
Watertown, MA
02472 USA
Toll free (US only): 1-877-SOFTART
     - Option 1 for Sales
     - Option 2 for Technical Support
     - Option 3 for Customer Service
Tel: +1-617-607-8800
FAX: +1-617-607-8878

SoftArtisans Online: http://www.softartisans.com

SoftArtisans Support Online: http://support.softartisans.com