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Re: SAFileUP Error in 64-Bit environment

Thread Starter: pxl_rne   Started: 12-18-2012 11:10 AM   Replies: 4
  18 Dec 2012, 11:10 AM
pxl_rne is not online. Last active: 12/19/2012 12:07:29 PM pxl_rne

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SAFileUP Error in 64-Bit environment
Hey folks,

i've recently installed the FileUp SE on a Windows Server 2008 R2 64-bit (hosted in the amazon cloud).

To be more precisely the customer installed and apparently registered the application as im just hosting his site.

When i call one of his scripts, using the SAFileUp, i get the following error :

Microsoft VBScript runtime error '800a01ad'

ActiveX component can't create object

/SacFotoUpload.asp, line 22

in line 22 of the script, this is what i see

Set objUpl = Server.CreateObject("SoftArtisans.FileUp")

I followed the instructions on this help articles :

http://support.softartisans.com/kbview_1213.aspx
http://support.softartisans.com/Forums/ShowPost.aspx?PostID=6998


i did all the permission checks and added the required permissions to the .dlls


and even used the Process monitor, which gives me this output :


https://docs.google.com/open?id=0B_nxS34MJR2BV0ZVWjNoR0t0ajg


Im really clueless as i've already invested many hours into research and trying different configurations but it seems that i cannot find the solution for this problem.


kind regards,

pxl_rne

  
  18 Dec 2012, 11:18 AM
Joy_M is not online. Last active: 6/3/2014 2:57:00 PM Joy_M

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Joined on 12-15-2004
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SoftArtisans Technical Services Support team
Re: SAFileUP Error in 64-Bit environment

Hi pxl_rne,

Sorry to hear you are experiencing frustration trying to get FileUp to work on your 64-bit server.  I know you said you followed the instructions in KB article 1213, but this error usually means that a 64-bit process is trying to load a 32-bit dll.  The most important thing  is make sure that you have an application pool set to 32-bit mode and you assign your FileUp application to that application pool.   The procmon log you referenced isn't showing much useful information. 

What version of FileUp are you running? 

Thanks,

Joy
  
  18 Dec 2012, 11:24 AM
pxl_rne is not online. Last active: 12/19/2012 12:07:29 PM pxl_rne

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Re: SAFileUP Error in 64-Bit environment
Really surprised that i got an answer that fast! (awesome!)


Its the version 5.3.2 Standard Edition running on the server.

So, i went down in the IIS on my website and right-clicked on the 'SAFileSamples' App and configured it to use the 32-bit Application pool i created like the help articled recommended.

I think the problem is that its the Samples?

I dont know how to install it properly i just want it running and all my windows knowledge didnt help so far.

kind regards and thanks in advance,

pxl_rne



edit:

i also used this
http://www.iis.net/learn/web-hosting/web-server-for-shared-hosting/32-bit-mode-worker-processes

but this doesn't help either.

as far as i can see, when i load the .asp and take a look into the task manager, i dont see a w3wp.exe *32 (worker process in 32-bit mode) spawning. Im really clueless now and every new google result gives me hope but in the end still frustrates me :-(

kind regards,

pxl_rene


  
  19 Dec 2012, 5:02 AM
pxl_rne is not online. Last active: 12/19/2012 12:07:29 PM pxl_rne

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Re: SAFileUP Error in 64-Bit environment
Im sorry for the double post but i didn't want to reedit the post above.

So i changed my global Application Pool (i used before) to support 32-bit applications, call the .asp and i see some *32 w3wp.exe process spawn in the task manager.

I guess the .asp uses the wrong application pool, even though the .asp utilizes the SoftArtisans.Fileup which is assigned to the special 32-bit Application pool.

Theres a small silver lining on the horizon.. :-)
greetings

/edit


so i did a full re-install of the application and now nothing works anymore, the site just runs into an timeout.
  
  20 Dec 2012, 8:15 AM
Joy_M is not online. Last active: 6/3/2014 2:57:00 PM Joy_M

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SoftArtisans Technical Services Support team
Re: SAFileUP Error in 64-Bit environment

 When you say you reinstalled the application do you mean our FileUp installer, or your customer's application?   I have no idea what could cause "everything" to stop working after a reinstall.  FileUp, when used in classic ASP,  just consists of a set of COM dlls that need to be registered.  The dlls and registry keys need to have the correct permissions and the FileUp object needs to be instantiated from a 32-bit process.  I would suggest running procmon to try to get more information about what's happening.  If you are not able to figure this out on your own, it may be difficult to continue troubleshooting through a forum.  Did your customer get a support contract when he ordered FileUp?  If not, he can add one for $119 and it includes 3 priority technical support incidents.  http://support.softartisans.com/support-328.aspx

- Joy
  
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