We recently upgraded our web site to run on Win 2008 R2 Server with IIS 7.5.  On Win XP, IE 8 machines, users can upload files to our server as usual.  On Win 7, 32 bit, IE 9 machines, users can also upload files to our server as usual.  However, on Win 7, 64 bit, IE 9 machines, the uploads fail and the user gets an error message that points to the file upload component not working (actual error says properties don’t exist).  Does SAFileUp not work on 64 bit machines or is there something we're missing that is preventing the uploads from working correctly?  We are using SAXFile version 2,5,3,21533

Thanks for your quick response.  Unfortunately, the component gives the same error when using either the 32 or the 64 bit versions of IE.  We've also found that some installations of Win 7 32 bit also give the same error while some of them do not.  The only common thread is Win 7.  We're now wondering if this is something we could escalate to a per-issue support issue.  That may be the best way to go at this point.

Thanks, Dave

Hello Dave,

The demos you are referring to are for FileUp Standard Edition. FileUp Standard Edition just contains FileUp, which is the server-side component for processing uploading and download requests. The configuration that matters for FileUp is the server that is hosting the application; the client-side browser version will have no affect on the server-side FileUp.

FileUp is currently in major version 5.

The issue that you are experiencing is with XFile, the client-side Active-X component that generates upload or download requests.  It is sold separately or with FileUp in FileUp Professional Edition. XFile requests can be processed by FileUp on the server, but they can be processed by a different component.

XFile is currently in major version 2.

Would it be possible to post the exact error message that you are experiencing?

You are welcome to submit a support request through our request form: http://support.softartisans.com/incident.aspx. You will be asked to provide your order number so that we can confirm that you have an active support contract. If you do not have an active support contract, our team will assist you with purchasing support.

Alison,

Have you looked at the error message we sent, and if so, do you have any suggestions?

Thanks.

Hi Alison,

Thanks for the response and no problem about the short delay. :-)

There is only one control listed for Win7 machines that work or do not work.  That control is SAXFile FileUpload ActiveX Control with these details, Status: Enabled, FileDate: 3/28/11 11:09 AM, Version: 2.5.3.21533.

There is one difference in the AddOn listing between our development machines (control does work) and test machines (control does not work).  For the test machines, under the publisher column in the AddOns listing, "Not Verified" is listed before the SoftArtisans, Inc. name.  This is not present on the development machines.  The development machines have had the full SoftArtisans controls installed whereas the test machines have not (they just have the downloaded ActiveX control).  Could there be a security problem causing this or ???

Thanks, Dave