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Re: Problem application error with Windows server 64bits

Thread Starter: linkbynet   Started: 02-12-2009 11:36 AM   Replies: 5
  12 Feb 2009, 11:36 AM
linkbynet is not online. Last active: 2/23/2009 4:04:55 AM linkbynet

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Problem application error with Windows server 64bits

hi

I have the problem this Softartisans on Windows server std 64bits

error in the event log:

Observateur d'événements: Application
Heure: 11/02/2009 09:48
Type: Error
Source: Application Error
ID évén.: 1000
Utilisateur:
Numéro d'enregistrement: 72330
Description: Faulting application dllhost.exe, version 5.2.3790.3959, faulting module unknown, version 0.0.0.0, fault address 0x01e77dc8

this problem is ramdom

Microsoft Support give the SoftArtisans problem for this message

 thank you for your reponse

 


  
  12 Feb 2009, 4:04 PM
skermes is not online. Last active: 8/11/2010 11:36:14 AM skermes

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SoftArtisans Technical Services

Support team
Re: Problem application error with Windows server 64bits

Hi,

I'm not seeing anything in that error message that points to a SoftArtisans product.  What led Microsoft's support to suspect that the problem is with our software?

Also, can you give me some more details about the problem?  Which of our products are you using, and what version is it?  How are you using it?  You mentioned that your server is a 64-bit machine; is it Windows 2003 or 2008?

It's difficult to diagnose a problem just from a generic error message.  Any information you can give us will be helpful.

Sean Kermes
SoftArtisans Technical Services


  
  13 Feb 2009, 5:48 AM
linkbynet is not online. Last active: 2/23/2009 4:04:55 AM linkbynet

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Re: Problem application error with Windows server 64bits
 

hi

thank for your answer

the soft use are "officewritter 3.6.1 Windows" and "SoftArtisans SA-fileUP"

the version Windows is 2003

I do not know the exact use softArisans,
because I'm just a provider of customer
Microsoft Support has already been the case with another client
 
Regards,
Patrick

  
  16 Feb 2009, 5:35 PM
skermes is not online. Last active: 8/11/2010 11:36:14 AM skermes

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SoftArtisans Technical Services

Support team
Re: Problem application error with Windows server 64bits

Patrick,

Without any details it's very difficult to diagnose a problem.  Could you get some details about how our products are being used and why Microsoft and your customer think that OfficeWriter or FileUp are the cause of the problem? 

In the absence of any other information, you could try upgrading your version of OfficeWriter.  The current version is 3.9.2.  Using the username and password you recieved with your order confirmation you can upgrade at http://support.softartisans.com/update.aspx.  While you're doing that, you might want to check that your version of FileUp is current too.  The latest version is 5.1.1.  If you have an older version it's a good idea to upgrade.

Sean Kermes
SoftArtisans Technical Services


  
  23 Feb 2009, 4:04 AM
linkbynet is not online. Last active: 2/23/2009 4:04:55 AM linkbynet

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Re: Problem application error with Windows server 64bits
hello,
Here is an example of a call do to the application Office writter:
 
Here is an example of code using an object of the application error SoftArtisans OfficeWriter
(SAXW6NET.dll):

Dim oXlw As New ExcelTemplate
oXlw.Open(Server.MapPath(vsPathTemplate))
oXlw.SetDataSource(oDs, "Commande")
oXlw.PreserveStrings = True
oXlw.Process()
oXlw.Save(Page.Response, vsFileName, False) 

Microsoft support has no real explanation, it has a feedback on the same error message

  
  02 Mar 2009, 12:06 PM
skermes is not online. Last active: 8/11/2010 11:36:14 AM skermes

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Joined on 10-10-2008
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SoftArtisans Technical Services

Support team
Re: Problem application error with Windows server 64bits

Patrick,

That code looks like it's using OfficeWriter correctly, I don't think the problem is there.

Again, though, we really don't have enough information to figure out what's going on here.  The original error message you posted just indicates that some module failed, but doesn't specify what the error was or what program triggered it. 

If you have an OfficeWriter-specific error message, that would be very helpful in figuring out if ExcelWriter is causing this problem.  Also, whatever information you've gotten from Microsoft would be helpful.

Sean Kermes
SoftArtisans Technical Services


  
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