Support Information

There is no support for this free component. If you would like support, please purchase the source code which includes technical support for both the source and compiled versions. Free peer-based support is available. See http://support.softartisans.com for details.

For customers who have purchased the source code and need technical support, please contact Software Artisans, Inc.

Please visit our Support Site (http://support.softartisans.com) for the latest updates to our Knowledge Base, FAQ and documentation.

We will be able to solve your problem more rapidly and precisely if you submit the following information with your problem report:

• The exact version of SAFILMGR.DLL.
• The exact version of ASP.DLL (if using Active Server Pages).
• Appropriate extracts of your code or ASP scripts.

To determine the version of the above DLLs:

• Open Windows Explorer
• Navigate to the location of these files. For example:
  • c:\winnt\system32\inetsrv
  • c:\winnt\system32\inetsrv\asp
  • c:\program files\software artisans\sa-filemanager
• Right-click on SAFILMGR.DLL, and select Properties
• Choose the Version tab.
• The version consists of four numbers separated by commas, i.e. "a,b,c,d"

To determine the version of your browser, in both Netscape Navigator and Microsoft Internet Explorer, choose the "Help" menu and then "About". In the case of IE, the exact build (e.g. 4.70.1300) is useful.

To contact us:

Software Artisans, Inc.
P.O. Box 42
1330 Beacon St., Suite 309
Brookline, MA
02446 USA


Telephone: +1-617-738-0777
Toll-free (US Only): 1-877-SOFTART
FAX: +1-617-738-6278

http://www.softartisans.com

http://support.softartisans.com

or send e-mail to support@softartisans.com