Support Information

For technical support, contact SoftArtisans :

• By phone
  • In the U.S., call toll-free 1-877-SOFTART (763-8278), and press "3" for technical support.
  • Outside the U.S., call +1-617-738-0777, and press "3" for technical support. We do not accept collect calls.
  
  
• By e-mail
  • support@softartisans.com

SoftArtisans offers three levels of technical support:

• Priority support
  Guaranteed response within two business hours
  
  
• Per-incident support
  Guaranteed response within one business day
  
  
• Free support
  As available

Before purchasing support, please visit our support site (http://support.softartisans.com) which answers many of our most common support issues.

Support Hours are Monday through Thursday 9:00 AM to 5:30 PM and Friday 9:00 AM to 4:30 PM U.S. Eastern Time (GMT-5 hours).

Please have your Order Number available when placing your call or sending your e-mail so we can confirm your purchase.

We will be able to solve your problem more rapidly and precisely if you submit the following information:

• The exact version of saxfile.dll*
• A description of the problem
• The error message you are getting
• The operating system and version
• Operating system service pack version
• Internet Information Server (IIS) version
• The exact version of Internet Explorer or Visual Basic
• The exact version of asp.dll (if using Active Server Pages)*
• Appropriate extracts of your HTML pages or ASP scripts

*To determine the version of a dll file, right-click the file and select Properties\Version.

General Contact Information

SoftArtisans , Inc.
1330 Beacon St., Suite 400
Brookline, MA
02446 USA

Toll-free (US Only): 1-877-SOFTART (763-8278)
Telephone Outside the US: +1-617-738-0777
FAX: +1-617-738-6278