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AXFile Error

Thread Starter: nopower   Started: 10-04-2011 2:51 PM   Replies: 4
  04 Oct 2011, 2:51 PM
nopower is not online. Last active: 10/25/2011 3:09:16 PM nopower

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AXFile Error

Windows 7 32 bit
IE 8

FileUp shows this Error once the progress indicator window pops up.

AXFile Error
ERROR: Source = SoftArtiSans.XRequest.1
Description = null

Please help.


  
  24 Oct 2011, 2:33 PM
AlisonB is not online. Last active: 10/30/2013 3:15:24 PM AlisonB

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SoftArtisans Technical Services

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Re: AXFile Error

Hello nopower,

Is there anything in your machine's event logs that might have a bit more detail?

Are you using one of our samples?
If not, would it be possible to post a bit of your code?

When you are trying to perform the file transfer, are you logged in as an administrator or standard user?

What version of XFile are you using?
You can find the version of XFile from several places:

1. In IE, under Tools > Manage Add-ons. From the drop-down select "All add-ons." You should see SoftArtisans XFile under the list of add-ons. If you select the add-on, in the details area should be the version (e.g. 2.5.2.21304).

2. On the file transfer page, in the source should be the <object> tag under the "codebase" attribute. The number will be seperated by commas instead of periods (e.g. "2,5,1,1222").

Regards,
Alison




Alison B.
SoftArtisans Technical Services

  
  25 Oct 2011, 3:06 PM
nopower1 is not online. Last active: 10/25/2011 4:15:25 PM nopower1

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Re: AXFile Error

 AlisonB wrote:

Hello nopower,

Is there anything in your machine's event logs that might have a bit more detail?

Nothing out of the ordinary listed.

 AlisonB wrote:

Are you using one of our samples?
If not, would it be possible to post a bit of your code?

I am not sure how to answer this question.

 AlisonB wrote:

When you are trying to perform the file transfer, are you logged in as an administrator or standard user?

The error occurs when logged in as either.

 AlisonB wrote:

What version of XFile are you using?
You can find the version of XFile from several places:

1. In IE, under Tools > Manage Add-ons. From the drop-down select "All add-ons." You should see SoftArtisans XFile under the list of add-ons. If you select the add-on, in the details area should be the version (e.g. 2.5.2.21304).

2. On the file transfer page, in the source should be the <object> tag under the "codebase" attribute. The number will be seperated by commas instead of periods (e.g. "2,5,1,1222").

Version: 2,1,7,20333


  
  25 Oct 2011, 3:22 PM
nopower1 is not online. Last active: 10/25/2011 4:15:25 PM nopower1

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Re: AXFile Error
I have noticed a pattern that his seems to only occur on Windows 7 machines (both 32 and 64 bit) Running Internet Explorer 8.
  
  27 Oct 2011, 9:28 AM
AlisonB is not online. Last active: 10/30/2013 3:15:24 PM AlisonB

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Joined on 07-21-2010
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SoftArtisans Technical Services

Support team
Re: AXFile Error

Hello nopower,

I believe you are running into an issue that happens with older versions of XFile where the real error message is masked by the "error=null description=null" message. This issue was fixed in version 2.3.4.

There is a workaround for this issue, which is to check the XFRequest.ResponseStatus property to find the real error message.

In general, your version of XFile (2.1.7) is a very old version of XFile. I would recommend upgrading to the latest version (2.5.3) because there have been numerous fixes made to the product since your version. This includes the ATL security vulnerabilities (more more info, see Microsoft Security Bulletin MS09-035), which were addressed in v2.5.0.

Regards,
Alison 




Alison B.
SoftArtisans Technical Services

  
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